How can we help?
Get help with your Scorebeta account, practice, payments or renewal. Scorebeta is operated by Scorebeta Edutech Ltd, registered in Nigeria.
Email support
Tell us what happened and what you expected. Include your device or browser if it helps explain the issue.
support@scorebeta.ngYou can also copy the address into your email app. Do not send passwords, one-time codes or full card details.
Payments and renewal
For a failed, pending or duplicate charge, include the payment reference, date and amount. You can find recorded payment references in Billing in the app.
To turn off auto-renewal, open Billing and switch Auto-renewal off. If you pay for a linked child, use that child's page in Family. Contact support about a charge that has already been made.
Refunds under our policy are available only for failed or duplicate charges, without limiting statutory rights. Read the refund and cancellation policy.
Open the appReport a question or explanation
Email the exam, subject, year and question number, or a link to the public question page. Explain which answer, explanation or diagram looks wrong and why, so the question can be located.
Account and data questions
For sign-in difficulties or questions about your account or personal data, email support@scorebeta.ng. Request account deletion by email; all Scorebeta-held account data is deleted after a 30-day waiting period. Flutterwave may retain its payment records. See the privacy and deletion policy.