Refunds and cancellation
Scorebeta is operated by Scorebeta Edutech Ltd, registered in Nigeria. Updated .
When a refund is available
Under Scorebeta's refund policy, refunds are available only for failed or duplicate charges.
- Failed charge: money was deducted, but the purchase did not complete successfully.
- Duplicate charge: you were charged more than once for the same purchase.
This policy does not exclude remedies required by Nigerian consumer law. Your statutory rights are unaffected.
Request a refund
Email support@scorebeta.ng with your account email, payment reference, date, amount and a description of the failed or duplicate charge.
Support checks the charge against the payment records before processing a refund. A pending payment is not necessarily a failed payment; include its reference if you need help checking it.
Do not send passwords, one-time codes or full card details.
Turn off auto-renewal
Open Billing in the app and switch Auto-renewal off. If you pay for a linked child, use that child's page in Family.
Turning renewal off does not refund an existing charge. Your plan's end date remains visible in the app. Contact support if a payment has already started or you need help with a charge.
Contact
Email support@scorebeta.ng about these policies or your account.